24 hour Call centre
Call centre
24 hour Call centre

Medical Assistance Services

24 hour Call Center

Illness and accidents don’t always happen during office hours. Call our 24hr Call Centre and our experienced and competent staff will be able to assist.

24 hour Doctor Home Visit

Injured or not feeling well after office hours or overnight. Call our 24hr alarm centre and we will arrange a home visit from one of our credentialed home visit doctors.

Indonesia Medical Visit and Dental Referrals

We provide referrals to help you locate appropriate treatment or care in indonesia.

Dispatch of Doctors and Specialists

In an emergency where you cannot be adequately assessed by telephone for possible evacuation and local treatment is not available, we will send an appropriate medical practitioner to you.

Coordination of Medication, Vaccine and Blood Transfers

In the event medication, vaccines, or blood products are not locally available, or a prescription medication is lost or stolen, 221Assist will coordinate the transfer to you. 

Monitor and Guarantee Medical Expenses

221 Assist has contracted relationships with insurance companies within Indonesia and outside of Indonesia. This means that you have peace of mind while in hospital. 221 Assist will liaise with your insurance company to obtain medical reports on behalf of your insurance and also guarentee payment at the hospital. Upon securing payment or a guarantee to reimburse from your insurance provider, we will coordinate payment to the treating facility.When you use our services during a medical situation, we will continually monitor your case until you are either healthy or transferred to your home hospital. Our Medical Director, Nurse Managers and Physician Advisors review and analyze each situation to ensure the quality of care.In the case where your insurance does not work with a local medical assistance company 221 Assist can apply to the insurance to assist.

Transfer of Insurance Information to Medical Providers

We will assist with hospital admission to help prevent delays or denials of medical care.

Worldwide Hospital Referral and Admission

In the case where you need transfer outside of Indonesia for a clinic appointment of hopsital admission, 221 Assist can utilise its worldwide.

Ground Ambulance Services

221 Assist owns and manages a fleet of ambulance vehicles strategically located in our offices around Indonesia. Our ambulance vehicles are equiped with state of the art advanced life support and trauma life support equipment. Our medical staff hold current certifications in advanced cardiac life support (ACLS) and advanced trauma life support (ATLS). Our ambualnce vehicle drivers are trained in defensive safe driving techniques.

In the event that mutliple vehicles are required 221 Assist will utilise vehicles from our support network.

Medical Records Transfer

With the patients written consent, 221 Assist will transfer medical information and records to your family , company or your treating physician.

Assist in the Replacement of Corrective Lenses and Medical Devices

We will arrange for the replacement of corrective lenses or medical devices if they are lost, stolen or broken during travel.


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